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Patient Rights & Responsibilities
Patient Rights
You have the right to:
- Be treated with respect, consideration and dignity.
- Information about your health and treatment , please ask questions.
- Consideration of your values and preferences, including refusing
treatment.
- Privacy
-you must give permission before information about you is
shared with others not directly involved in your care. You have the right to
personal privacy.
- Confidentiality
-messages between you and your provider: health
records, test results, and x-rays are private; except when required by law,
patients are given the opportunity to approve or refuse their release;
access information contained in your clinical records within a reasonable
time.
- Prepare with your provider "Advance Directives". This tells health care
providers what you want us to do if you are unable to make medical decisions
on your own.
- Appropriate assessment and management of pain.
- Participate in decisions concerning health care and treatment.
- Be cared for in a clean, safe environment.
- Be free from all forms of abuse or harassment and financial
exploitation.
- File a complaint and know that complaints will not affect your ability
to get health care here nor will complaints affect how you are treated.
- Recommend changes by using the suggestion box.
- Be reasonably accommodated for sensory or physical disability, limited
ability to communicate, cultural differences and request an interpreter if
you wish assistance.
- know the name and role of each person participating in your care.
- know about your medications, any equipment used, and community resources
you might need.
Special Rights of Adolescents
In addition to the patient rights stated above, the law provides the following rights for adolescent patients.
- A minor patient 13 years or older may consent to outpatient treatment
for mental health substance abuse issues, (drug and alcohol).
- A minor patient 14 years or older may consent to outpatient treatment or
sexually transmitted diseases without parental knowledge or consent.
- A minor patient, regardless of age, may consent to birth control or
pregnancy-related care.
- Emancipated minors may consent for their own treatment.
- If you wish to be seen for diagnosis or treatment for one of these
conditions, please let the appointment scheduler know when you make your
appointment and communicate this with your provider.
Patient Responsibilities
During your visit to the PTHA, we ask that you accept responsibility for:
- Your own behavior and treat the staff with respect and courtesy.
- Releasing information related to past health problems to help the staff
provide better health care.
- Make sure you understand the directions, and treatment goals given by
your health provider. Understand the risks of not following through with
plan.
- Informing the clinic of health insurance and/or medical coupons.
- Providing supervision for children.
- Following your Pain Management Plan as agreed upon.
- Comply with the posted rules.
- Knowing how to reach a medical provider after the facility closes.
- Obtaining referral information, knowing appointment time and date,
keeping appointment, and calling to cancel or change appointment.
- Let someone know if you don’t understand what you are being told.
- Tell us everything you know about your health.
- Let someone know if there are changes in your condition.
- Participate in your health care by making decisions, following
directions and accepting responsibility for your choices.
- Respect the rights and privacy of others.
Additional Patient Rights & Responsibilities
Pursuant to WAC 388-805-305 (1) (2) (3) (4) (5) (6)
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Be admitted to treatment without regard to race, color,
creed, national origin, religion, sex, sexual orientation, age, or
disability, except for bona fide program criteria.
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Be protected from invasion of privacy except that staff
may conduct reasonable searches to detect and prevent possession or use of
contraband on the premises.
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Have the opportunity to a same gender counselor, if
requested and determined appropriate;
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Be informed regarding any fees charged.
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Be provided reasonable opportunity to practice the
religion of choice as long as the practice does not infringe on the rights
and treatment of others or the treatment service. The patient has the right
to refuse participation in a religious practice.
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Be allowed necessary communication with an attorney and
in an emergency situation.
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Be fully informed and receives a copy of counselor
disclosure requirements described under RCW 18.19.060.
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In the event of an agency closure or treatment service
cancellation, each patient shall be:
i. Given thirty (30) days notice.
ii. Assisted with relocation.
iii. Given refunds to which the person is entitled.
iv. Advised how to access records to which the person is entitled.
The Puyallup Tribal Treatment Center Director shall ensure a copy of Patient
Rights is given to each patient receiving services, both at admission and in
case of disciplinary discharge.
Concerns/Complaints/Grievances
If you have concerns regarding your care or service, provided
by PTHA, we want to work with you to address your issues. We ask you to:
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Notify any staff member of your concern.
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Speak with management staff directly about your concern.
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Fill out a complaint form.
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To the best of our ability we will:
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Answer your concerns within a reasonable length of time.
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We will do all that is possible to resolve any concern you
may have.
We encourage you to contact your health care provider or the
department supervisor to discuss your concerns. You may call any department
supervisor or the Quality Management Director at (253) 593-0232.
Governance
The Puyallup Tribal Health Authority is subject to United
States Federal law, the laws of the Puyallup Tribal Government, and the policies
and procedures approved by the Puyallup Tribal Council. This includes the
federal regulations on Indian Preference and American Indian treaty rights to
health care.
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